FIS Global
Business Hub Dashboard Panels & D1 Business Mobile
INTRODUCTION
Product
D1 Business Hub
Role
Product Designer
Product Description
Designed to bring financial apps together into a unified ecosystem with a single log-in and intuitive dashboards to pull together critical data sources. Delivering business insights that drive greater financial productivity and improved cash management.
Through partnerships with third-party banking and non-banking technology providers, financial institutions can leverage existing, best-in-class services rather than building products and services from scratch.
Target Market
Business Banking Leaders, Business Owners and CFOs
VALUE STREAM - BUSINESS
Key Initiatives
2024 Core Roadmap Items
Business Hub 2.0
Unified UX with contextual experience driven by payment needs and attributes instead of rails
Streamline Search and Reporting
Streamlined banking admin workflows and address critical
Simplified workflows with prompts and pre-configured fields
Improve the navigational experience of D1B
UX & Research Proposals
Dashboard panels -Ul
Value Stream Leaders
John Stuckey
Value Stream Leader
Justin Flanders
Product Owner Lead
Kanchan Kumar
Engineering Lead
Martha Vander Kolk
Product Manager
Carl Hein
Agile Coach
PROJECT & PROBLEM
Project Details
Problem
User has difficulty understanding loading time and how data is presented and conceived. There was no visual aspect to the empty states in dashboard panels.
Users Mental Model
Users are familiar with the application and expect to experience wait times in between the flows to keep them engaged.
Problem This Solves
It greatly improves the user experience by helping visually explain complex features and delight the user.
PROCESS
Competetive Research
Explored different icons and illustrations for inspiration to start bench marking. Goal was to keep a minimal design/aesthetic to fit the FIS guidelines.
Current State Analysis
Created the animated skeleton loader for the Business Hub Dashboard, along with all the illustrations for empty states and error states for different scenarios.
Concepts
Designed a consistent look for the illustrations so they can be used for any scenario. I designed them in a way that we can grab any of those illustrations and use them for any empty state. The illustrations were designed by keeping accessibility and guidelines in mind.
Socialization
Reviewed with the product team and relevant stakeholders to get feedback for iteration.
Next Steps
Continue iterating the visual design for Business Hub Dashboard panels to improve the aesthetics / look and feel of these states.
Begin user-testing for the illustrated flows.
Currently working on the discovery phase of Admin Modernization of D1 Business.
Current State
Benchmarking
Ideation
Use Cases / Scenarios
Old Design vs. New Design
New Dashboard:
Components:
ONLINE HELP PROJECT
Old Design:
Benchmarking:
New Design:
D1B MOBILE
Exploration - Refine - Handoff
Mobile
Why: There is a need to present new and updated terms and conditions for digital banking to all digital banking users so they can view and accept in such a way that is enforceable and creates an audit trail, regardless of the end user's role within D1 Business.
What: New features being introduced, along with regulatory requirements, stating that all digital banking users must accept new terms and conditions or an update in order to use a service.
Efforts: Benchmarking, created wire-frames, did ADA compliance, proposed new design solutions to be added to component library.
Next Steps: Development, gather both client and stakeholder feedback.